SHIPPING POLICY

Orders from Anavè Atelier are processed and shipped only on business days (Monday to Friday).

Each product is made to order and requires approximately 2–3 weeks for production, depending on the design and level of detail. If a specific deadline is needed, our sales team will work closely with the customer to arrange an appropriate delivery timeline.

After production is completed and the order is shipped, delivery usually takes 3–10 business days. Please be aware that this timeframe does not include customs clearance, which may cause additional delays beyond our control.

Once the order has been dispatched, the customer will receive an email confirmation containing a tracking number and link, allowing them to follow the shipment and anticipate its arrival.

All deliveries require a signature upon receipt. If the recipient is unavailable at the time of delivery, the courier will make several delivery attempts and may contact the customer directly to arrange a new delivery time.

Shipping costs are calculated based on the weight and dimensions of the package.

Estimated delivery dates provided by express courier services are often set later than the actual delivery date to account for possible disruptions. For this reason, packages may arrive earlier than expected, and customers should not be concerned.

Anavè Atelier cannot be held responsible for lost, delayed, or misdelivered shipments resulting from incorrect or incomplete address details provided by the customer at checkout.

The customer is solely responsible for any customs duties, taxes, or import fees imposed by the destination country.

Anavè Atelier will not reimburse duties, taxes, or additional charges, including return shipping costs, if the customer refuses or fails to pay these fees.